More control over repairs, better customer service

Repair management is one of the most demanding areas of a jewellery shop, where rigour, organisation and transparency are essential at every stage of the process. To meet these needs, the repairs module in the ourives software offers a set of features that help optimise day-to-day work and improve the customer experience.

One of the main advantages is the ability to attach photos of the pieces, recording the condition of the item when it is received and after the work has been done. This feature increases clarity and trust, avoiding doubts or possible discrepancies.

The system also lets you create custom questionnaires, tailored to each type of repair or specific need, ensuring that all relevant information is collected in an organised way.

On the operational side, automatic label printing stands out, making it easier to identify and organise pieces throughout the process. This feature reduces errors, improves internal organisation and makes the workflow more efficient.

You can also record items sent to suppliers, ensuring full control over pieces that need external work. This guarantees traceability at every stage.

Another essential feature is the automatic SMS sent to the customer when the repair is complete, improving communication and reducing waiting times.

With these features, jewellery shops can:

• Improve internal organisation
• Reduce errors and loss of information
• Increase transparency with customers
• Gain greater control over the entire repair process

In a sector where every piece has unique value, investing in tools that ensure rigour, efficiency and real-time tracking is essential to providing an excellent service.